At ElegantFixtures, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied, we will gladly accept returns under the following conditions:
1. **Return Period**: You may return items within 30 days of receiving your order.
2. **Condition of Items**: All returned items must be in their original condition, unused, and with all tags and packaging intact.
3. **Return Process**: To initiate a return, please contact us at [email protected] or call us at 615-485-5017. We will provide you with instructions on how to proceed with your return.
4. **Shipping Costs**: The customer is responsible for return shipping costs unless the item received was damaged or defective.
5. **Refunds**: Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.
6. **Exchanges**: If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Thank you for shopping with ElegantFixtures!